Mobile / App
This page sets out the legal framework that governs your account and your use of em66. Access to our platform depends on your local law and the eligible regions we serve — please read these terms before opening or continuing to use your account.
em66 operates under a legal framework that is directly shaped by the jurisdiction in which you access the platform. Whether you reach us through a browser on your phone, through your bKash wallet during a deposit, or via a Rocket or Upay transaction on your account, the same policy governs every interaction. We do not offer services in regions where local law prohibits online gaming or wagering, and it is your responsibility to confirm that access is lawful in your location before using the platform. Our terms apply uniformly to account registration, wallet transactions, game participation and any communication you send to our support team. We may update these terms at any time; continued use of the platform after a change is posted constitutes your acceptance of the revised terms. If you have a question about how a specific clause applies to your bKash or Rocket transaction, or to a particular account action, raise it through our published support route before proceeding. We aim to keep this policy document clear, but where any clause is ambiguous, the interpretation we apply in practice will be documented in writing upon request.
Not every element of your experience on em66 falls under the same policy clause. Understanding what is inside and outside the scope of these terms helps you know where to direct a question and what protections apply to each part of your account.
Your login credentials, account registration details and session activity are covered fully by this policy. We retain these records in line with our data retention schedule and make them available to you upon a verified written request submitted through our support channel.
Deposits and withdrawals processed through bKash, Rocket or Upay are subject to both this policy and the individual terms of those payment services. We record transaction references on your account; the payment provider's own terms govern the transfer leg outside our platform.
Game titles, promotional notices and editorial content published on em66 are governed by this policy. Game mechanics and return information are provided by the respective studios and displayed only where the studio exposes that data — we do not independently verify or alter those figures.
External links, third-party studio lobbies and payment gateway interfaces are not operated by em66. Once you leave our platform domain or interact with a third-party service layer, those providers' own terms apply. We recommend reading them before proceeding with any action outside our account environment.
You have clear, practical avenues to act on the rights this policy provides. If you want to review the personal data attached to your account, open a support request from your signed-in account page and specify that you are asking for a data access summary. For corrections to account details — name, contact number or wallet reference — the update fields are visible inside your account settings; if a field is locked, contact support with the correct information and we will action it within the timeline stated in our response. You can raise a formal query about how we have handled a policy matter by writing to our support team via the published contact route; we will respond in writing. Where a request involves a bKash or Rocket transaction record, include the transaction reference visible on your account so we can locate it without delay. We do not charge a fee to process a standard policy request, and we will not use your request as grounds to restrict account access.
Submit a signed-in support request to receive a summary of the personal data and transaction history held on your account. Specify the date range if you need records for a particular period.
Update editable fields directly in your account settings. If a field is locked — for example after identity verification — contact support with documentary evidence and we will make the correction.
Send a written query through our published support route. We respond in writing, and where a query relates to a wallet transaction, we will reference the record visible on your account.
Account closure, communication preference changes and wallet unlinking requests are handled through our support team. We will confirm the action in writing before processing any irreversible change to your account.
If this policy raises a question you cannot resolve by reading the terms, use one of the published contact routes below. We handle policy queries separately from general account support so your question reaches the right team without being re-routed.
Open the chat widget from any page while signed into your account. State that your query is a policy matter so it is flagged correctly. Our team will respond in the chat or follow up by the contact method on your account.
Send your question to the support email address published in the contact section of our site. Include your account username and, where relevant, a transaction reference from your bKash, Rocket or Upay history so we can respond precisely.
The help centre linked from your signed-in dashboard lists common policy questions and the steps to follow for each. If the published answer does not resolve your situation, the help centre page includes a direct escalation path to the policy team.
Our approach to data, cookies, account security and record retention is governed by the same policy framework described on this page. We explain each area below so you know what happens to your information, how long we keep it and who to contact when you need to make a change.
Personal data collected at registration and during account activity is used only to operate your account, process transactions through bKash, Rocket or Upay, and respond to your support requests. We do not sell or transfer your data to unrelated third parties.
We use cookies to keep your session active and to remember your account preferences across visits. You can review and adjust cookie settings through your browser. Disabling certain cookies may affect how account pages and the game lobby load on your device.
Your account is protected by password authentication and, where enabled, additional verification steps shown during login. If you suspect unauthorised access, change your password immediately through account settings and notify our support team via the live chat route.
We retain account and transaction records for the period required to handle disputes and meet our operational obligations. After that period, records are removed in line with our retention schedule. To request details of what we hold, use the written request route described in the rights section above.
The questions below cover what our users ask most about this policy — from eligibility and data access to how we handle wallet records and account changes. If your question is not listed, use the support routes above.
Access and eligibility depend on your local law and whether Bangladesh falls within our eligible regions at the time of your visit. Read the terms in full and confirm that using the platform is lawful in your location before registering or transacting on the account.
Submit a written data access request through our live chat or email support route while signed into your account. Specify the information period you need. We will compile the account summary and deliver it by the contact method registered to your account.
Editable fields are available in your account settings. If a field is locked following identity verification, contact our support team with the correct details and supporting documentation. We will confirm the change in writing before updating your record.
Transaction references processed through bKash, Rocket or Upay are recorded on your em66 account and retained for the period set out in our retention schedule. The transfer leg outside our platform is governed by the respective payment provider's own terms and conditions.
We may update these terms at any time. Continued use of the platform after a change is posted means you accept the revised version. We recommend checking this page periodically, particularly before making a wallet transaction or raising a support query.
Raise a formal written query through our email support route. State the specific clause you believe was not followed and include any relevant account reference or transaction detail. We will respond in writing and, where necessary, escalate the matter within our policy team.