Mobile / App
em66 is committed to keeping your personal information safe and handling it with care. This policy explains exactly what we collect, why we collect it, and how you can control it — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the information you supply directly — your name, email address, date of birth and the details you enter during account verification. We also record transactional data connected to your account wallet activity, including deposits and withdrawals made through supported local payment methods such as bKash, Rocket and Upay. This transactional record exists so we can resolve disputes, correct errors and respond to account queries accurately. Beyond the information you enter, we collect technical data automatically when you access the site: your device type, browser version, IP address and session activity. This data helps us keep the platform running correctly across mobile and desktop, and it lets us detect unusual access patterns that could signal an account security issue. We do not sell your personal data to third parties. We share it only where we are required to do so by applicable law, or where a verified third-party processor — such as a payment gateway handling your bKash or Rocket transfer — needs it to complete a transaction. In those cases, sharing is limited to what is strictly necessary. All data handling is subject to the laws of the jurisdiction under which your account operates, and availability of our services depends on your local law and eligible region.
Transaction records for bKash deposits and withdrawals are held in your account history and used only for dispute resolution and account support.
Rocket payment data is processed through verified gateway partners and is not stored beyond what your account record requires.
Upay transfer details follow the same data-handling rules as other local payment methods and are never shared with unrelated third parties.
This privacy policy covers everything that happens inside your em66 account — from the moment you register to every session you run on the platform. It sets out the data we hold, what we do with it and the choices available to you. It does not govern external websites that may be linked from our pages, and it does not apply to third-party services you use independently. Access to your account and the rights described here depend on your local law and the eligible regions we serve.
Data collected during login, registration and identity verification falls fully within this policy. Your credentials, account history and wallet records are all covered. We hold these only for as long as your account remains active or as required by applicable law.
Payment activity processed through bKash, Rocket, Upay and other supported rails is covered by this policy. Records of deposits, withdrawals and transfer confirmations are stored in your account and accessible to you through your account statement page.
Your browsing behaviour on em66 pages — which game categories you visit, how long you spend in the lobby, which tables you open — is collected as session data. This informs how we organise the platform, not how we profile you for advertising.
External payment gateways, game content studios and any linked external sites operate under their own privacy terms. Once you leave em66 or interact with a third-party processor, this policy no longer applies. Check each third party's published terms separately.
You have practical choices over the data we hold on your account. The most direct route is your account settings page, where you can review the personal details on record, update contact information and check your transaction history at any time. If you find something that does not look right — a name spelled incorrectly, an outdated email address, or a transaction you do not recognise — you can raise a correction request through our support channel and we will work through the records with you. If you want to know precisely what data we hold on your account, submit a request through our published support route and we will provide a summary. For requests to delete account data, we will handle these in line with applicable law; note that certain records — particularly those tied to payment activity such as bKash or Rocket transfers — may be retained for a period required by law even after an account is closed. All rights described here depend on your local law and the eligible region your account falls under.
Open your account settings to see the personal data currently held. Your transaction history, registered contact details and verification status are all visible from that page.
If your name, email or other registered detail is wrong, contact support with the correct information and we will update the record. We may ask you to verify your identity before making changes.
For any question about what we hold, why we hold it, or how long we keep it, submit your question through our support channel. We will respond with a clear, specific answer tied to your account.
If you want to discuss closing your account or removing data, contact us through the published support route. We will walk through what can be done within the bounds of applicable law and retention requirements.
If you have a question about how we handle your data, the fastest route is the live chat link visible at the bottom of every page when you are signed in. For written requests — such as data summaries or correction records — use the email contact shown on our Contact page. Both routes connect to the same support team that handles account queries, so you do not need to find a separate privacy desk.
Open the chat icon from any page while signed in to ask a privacy question directly. The team can look up your account record and tell you what data is on file.
Send a written privacy request to the email address published on our Contact page. Include your registered account email so we can locate your records without delay.
Your own account settings page lets you review and update most personal details without contacting support. It is the first place to check before raising a formal request.
We keep your data only as long as it is needed for the purpose it was collected, or as required by the law applicable to your region. Account records tied to payment activity — including bKash, Rocket and Upay transfers — are retained for the period our payment processors and applicable regulations require. Once that period ends, data is deleted or anonymised. You can request a summary of your retention periods through our support channel at any time.
We use cookies to keep your session active, remember your language setting and understand which parts of the lobby you visit. You can manage cookie preferences through your browser settings; turning off certain cookies may affect how the site functions on your device.
Access to your account data is restricted to staff who need it to resolve support requests or meet legal obligations. We do not give marketing teams access to individual account records, and we do not use your payment history for advertising purposes.
Personal data you supply at registration is held for as long as your account is active. After an account is closed, certain records — particularly those linked to financial transactions — are kept for the period required by law before deletion.
If we update this policy in a material way, we will notify you through the contact method on your account before the change takes effect. Continuing to use your account after notification means you have acknowledged the updated terms.
These are the questions we hear most often about data, account records and privacy choices. If yours is not here, reach out through live chat or email and we will answer it directly.
We collect the details you supply at registration — name, email, date of birth and any identity documents used for verification. We also collect session and device data automatically. Everything collected is described in the details section of this policy.
We share data only where required by law or where a verified payment processor — such as the gateway handling your bKash or Rocket transaction — needs it to complete the transfer. Sharing is limited strictly to what each third party needs for that specific purpose.
Open your account settings page to review your registered details and transaction history. For a full data summary, send a request through our published email support route with your registered account email and we will prepare the records for you.
Yes. Send a deletion request through our support channel. We will process it in line with applicable law. Note that some records — especially those tied to bKash, Rocket or Upay payment activity — must be retained for a period set by law before deletion.
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No. Studios such as Bigtime Gaming, Microgaming, Habanero, Spadegaming and JDB, and any external payment gateways, operate under their own privacy terms. Once your data passes to a third party for a transaction, their policy governs it, not ours.